Steven is a thought leader on the transformation of customer relationships and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world.
His talks inspire companies about the smart usage of technology in the customer relationship without forgetting the human side of business. His keynotes are mind stretchers for business leaders. A very energetic and pragmatic keynote speaker, Steven shares his vision in speeches and workshops around the world.
Latest blog posts
Often, when employees bring their managers new technology tools they want to implement, the most common response is, “Well how do we know it will actually work?” This is a common impulse based on our desire…
This is episode 5 of my Consumer 2020 show. When a mistake occurs, I recommend companies to help clients as much as possible. Not only if the company made the mistake, but also when the client made a…