Steven is a thought leader on the transformation of customer relationships and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world.
His talks inspire companies about the smart usage of technology in the customer relationship without forgetting the human side of business. His keynotes are mind stretchers for business leaders. A very energetic and pragmatic keynote speaker, Steven shares his vision in speeches and workshops around the world.
Latest blog posts
The world is evolving: the era of self-service is making way for a world of automation. Automation is wonderful. We don’t need to do things anymore. We can simply sit back and let things happen. The best…
Often, when employees bring their managers new technology tools they want to implement, the most common response is, “Well how do we know it will actually work?” This is a common impulse based on our desire…