Steven is a thought leader on the transformation of customer relationships and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world.
His talks inspire companies about the smart usage of technology in the customer relationship without forgetting the human side of business. His keynotes are mind stretchers for business leaders. A very energetic and pragmatic keynote speaker, Steven shares his vision in speeches and workshops around the world.
Latest blog posts
In three weeks from now my new book, 'When digital becomes human', will be available. The Dutch version will be ready at the end of October; the English version will be available during the first quarter of…
A digital ecosystem is the interaction between the different channels (online and offline), the consumer and other relevant partners (suppliers, bloggers, etc.). The digital customer relationship is…