Steven is a thought leader on the transformation of customer relationships and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world.
His talks inspire companies about the smart usage of technology in the customer relationship without forgetting the human side of business. His keynotes are mind stretchers for business leaders. A very energetic and pragmatic keynote speaker, Steven shares his vision in speeches and workshops around the world.
Latest blog posts
Big data is one of the hottest buzz words in the business world. And nowadays big data is big business for everyone. Company leaders are now well aware of the crucial value of data. According to a McKinsey…
A customer relationship has to be digital in order to survive. But in years to come even this will not be enough. The digital relationship will eventually become a commodity, so that it will no longer set…