Steven
Van
Belleghem

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The Future of Customer Service on Social Media

90% of your employees want to be customer-centric. So why is your company not customer-centric?

Consumer 2020 show Episode 3: Moments without technology and scaling the human touch

The danger of being too successful

Consumer 2020 show Episode 2: Invest in your LOUSY customers + robots in customer service

4 ways technology can scale the human touch

Enjoy the first episode of the CONSUMER 2020 SHOW

Invest in symbols of extreme customer centricity

Steven’s Customer First model

The Marketing Department of the Future

We all underestimate the power of YouTube to create a human touch

When technology becomes a dissatisfier in your customer relationship

4 cases where robots are part of the customer service approach

How to keep 2015 from becoming a year of digital frustration

Technology really is becoming our sixth sense

Human Empathy or Programmed Empathy?

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