Steven is a thought leader on the transformation of customer relationships and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world.
His talks inspire companies about the smart usage of technology in the customer relationship without forgetting the human side of business. His keynotes are mind stretchers for business leaders. A very energetic and pragmatic keynote speaker, Steven shares his vision in speeches and workshops around the world.
Latest blog posts
Last week, I introduced my 'Customer First model'. This week, I would love to zoom in on symbols of extremism. These symbols are the proof of your customer centricity.
Customer first actually means customer first without compromise. The digital first = customer first relationship is built on the basis of a comprehensive model. I have developed this model to reflect what…