Steven is a thought leader on the transformation of customer relationships and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world.
His talks inspire companies about the smart usage of technology in the customer relationship without forgetting the human side of business. His keynotes are mind stretchers for business leaders. A very energetic and pragmatic keynote speaker, Steven shares his vision in speeches and workshops around the world.
Latest blog posts
Beacons are a hot marketing topic. The small, wireless devices that connect with your phone via Bluetooth are a fantastic tool to translate the online world of personalization to the offline world. The…
In this new episode of my Consumer 2020 show, I discuss the future of cstumer service on social media.