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5 innovative ways to micro target your content to the right audience
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5 stories of fantastic customer experience thanks to a human touch
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The future of e-commerce? The combination of content and commerce.
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How 3D printing is changing the customer relation
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5 Apps that excel in customer engagement.
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Interview with Belgian retailer JBC about their investments in RFID
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The importance of keeping consumer power in balance
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How data, convenience and content lead to commerce
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10 guidelines for your content marketing in 2016 – 2017
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Back to Front: The changing roles of front and back office workers
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The customer doesnât care about bubbles and unicorns
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My ideas on the future of Facebook
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Our summary of the spirit of the west and the spirit of the east
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4 characteristics of the modern consumer
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Digital first = Customer first model
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New Slide Deck: Customer Centricity in a Digital world
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Five more examples of how organizations are using beacons
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Two ways to stay in the mindset of the customer in an automated world
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The Company vs. The Customer – Who is the Big Winner in Self Service?
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Stop looking for ‘the guy who did it’
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5 examples how beacons change the customer relation
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The Future of Customer Service on Social Media
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90% of your employees want to be customer-centric. So why is your company not customer-centric?
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Consumer 2020 show Episode 3: Moments without technology and scaling the human touch
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