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The danger of being too successful
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Consumer 2020 show Episode 2: Invest in your LOUSY customers + robots in customer service
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4 ways technology can scale the human touch
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Enjoy the first episode of the CONSUMER 2020 SHOW
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Invest in symbols of extreme customer centricity
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The Marketing Department of the Future
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We all underestimate the power of YouTube to create a human touch
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When technology becomes a dissatisfier in your customer relationship
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4 cases where robots are part of the customer service approach
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How to keep 2015 from becoming a year of digital frustration
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Technology really is becoming our sixth sense
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Human Empathy or Programmed Empathy?
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How the collaborative economy is creating a human touch in a customer relation
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How the Internet of Things will lead to faster than real time customer service
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From big data to big relevance
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The human touch in a customer relationship (video)
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Defining the ‘human touch’ in the customer relationship
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Five things that robots can’t do but people can
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The essence of ‘When digital becomes human’
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From self-service to self-control to automation
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Video trailer of my new book: ‘When Digital becomes Human’
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A digital ecosystem is built on three foundations
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The six technological waves that will shape the customer relationship of the future.
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The rise of the digital offline customer relationship
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