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New Study: Meet the data-conscious consumer
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Even in a perfect digital world, 73% want access to real people
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Adoption of new technologies âon speedâ
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New Research Report: The Future of the Customer Relationship
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Meet some speakers of our digital expert class in Barcelona
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5 tips to win international clients through social media
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The thin line between success and failure in using customer data
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5 dangerous arguments for not re-inventing your own business
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The consumer is becoming our greatest competitor
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Leadership and creativity to win the fight between man and machine
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How long can your current business model survive?
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Are you ready to re-invent your company’s future?
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The satisfied customer paradox
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Four new ways to earn customer loyalty
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The consumer: your best friend and your worst enemy
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This was 2013 on social media
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CCO Talk: Consumers in the boardroom of… Schoenen Torfs
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Be warned: you have three types of competitors
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Why every company should use Pinterest?
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Content marketing is about high quality AND high quantity.
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The Future of Customer Service: 3 strong crowd service cases
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The Future of Customer Service: Three strong self-service cases
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The future of customer service: From personal, to self, to crowd service
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More than 50% of consumers is open for crowd service
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